Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, in the same condition as received
• Must be in original packaging
• Must include proof of purchase (receipt or order confirmation)

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How to Start a Return

To initiate a return, please contact us at:
📧 info@plus-v.com

Returns must be approved before being sent.
Once approved, you will receive instructions on how and where to return your item.

Return Address:
Unit 703 & 705, 7/F, Block 2, Golden Industrial Building,
16–26 Kwai Tak Street, Kwai Chung, N.T., Hong Kong

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Return Shipping

• Customers are responsible for return shipping costs
• We do not provide return shipping labels

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Restocking Fee

All approved returns are subject to a 20% restocking fee, which will be deducted from your refund.

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Non-Returnable Items

We do not accept returns for:

• Final sale items
• Gift cards
• Used or damaged items (unless faulty)

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Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at info@plus-v.com and we will make it right.

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Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order.

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Refunds

Once your return is received and inspected:

• You will be notified if your refund is approved
• If approved, your refund will be processed to your original payment method within 10 business days
• The 20% restocking fee will be deducted

Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, contact us at info@plus-v.com