Shipping policy
🚚 Shipping Policy
📦 Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
During high demand periods, processing times may be slightly longer.
🌏 Shipping Locations
We currently ship to Australia and worldwide.
If you are unsure whether we ship to your location, please contact us at:
📧 info@plus-v.com
⏱ Estimated Delivery Time
- 🌍 International: 7–15 business days
Please note that delivery times are estimates and may vary depending on location, customs clearance, and carrier delays.
🚛 Shipping Costs
Shipping rates are calculated at checkout.
We may offer free shipping promotions from time to time. Please check our store for current offers.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status.
⚠️ Delays & Responsibility
While we work hard to ensure timely delivery, PLUS-V Toys is not responsible for delays caused by:
- Courier or shipping carriers
- Customs clearance
- Incorrect shipping information provided by the customer
🏠 Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
📦 Lost or Stolen Packages
If your package is marked as delivered but not received, please:
- Check with your local courier
- Check with neighbours or household members
If the issue persists, contact us at info@plus-v.com, and we will assist you where possible.
📩 Need Help?
If you have any questions about shipping, feel free to contact us: